Before checking out.
We answer the most common questions about sizes, shipping, exchanges, and products. Not Null is designed for those who seek minimalist, comfortable clothing with a developer identity.
Write to us through the contact section. We usually reply within 24 to 48 business hours.
What if my product arrives damaged or incorrect?
If you receive a damaged, incorrect, or defective product, please contact us as soon as possible. Include your order number and evidence of the problem so we can review the case and provide a solution.
Can I exchange or return a product?
Changes or returns depend on the condition of the product and the store's current policies.
We recommend contacting support with your order number, photographs if applicable, and a brief explanation of the case.
Do you ship to Mexico and the United States?
Yes. Shipping costs and times are calculated automatically at checkout, depending on the delivery address and the products added to the cart.
What kind of clothes does Not Null sell?
Not Null offers minimalist apparel inspired by programming, design, and digital culture. The idea is not to look like generic merch, but rather premium clothing with subtle details.
Is the content unisex?
Several garments are designed as unisex, especially hoodies, T-shirts, and sweatshirts.
Even so, we recommend checking each product's description to confirm the cut, fit, and style before purchasing.
How can I choose the correct size?
It's best to compare your measurements with the product's size guide. If you're looking for a more relaxed or oversized look, consider going up one size. For a more regular fit, choose your usual size.
How long will my order take to arrive?
Delivery time may vary depending on your location, the selected product, and availability. Once the order is processed, you will receive tracking information to check the shipping progress.